01 · For
Owner
Your hotel, your rules.- What the AI handles alone
- Who sees what
- Security with 2FA
09 — Team & SettingsProduct
Who handles what, your tone and your rules.
Invite your team, decide how much Blue Butler handles on its own, and set how your hotel appears on WhatsApp.
Overview09 / 09
Blue Butler should work the way your hotel already does.
Team & Settings is where you shape Blue Butler around your property. Invite colleagues by email, see who is active, and decide how Blue Butler works for your team: cover after hours and hand complaints to the right people.
You also choose what your team is alerted about, from escalated chats and new bookings to stock alerts and guest reviews. Two-factor authentication keeps the workspace secure.
Without Blue ButlerToday
- The AI does whatever it was set up to do
- Every staff member hears about everything
- Guests see a generic business name
- Access shared on one login
With Blue ButlerLive
- You decide what it handles alone
- Each person chooses their alerts
- Your hotel’s name and away message
- Invite each colleague, with 2FA
Inside the dashboard
The controls behind the experience.
The Butler AI settings your team switches on and off, beside the list of everyone in your workspace.
- 1
Butler AI
After-hours cover and escalation to your team. - 2
Notifications
Escalations, bookings, stock and reviews. - 3
Security
Two-factor authentication and active sessions.
How it works
Set up in an afternoon.
A few decisions, and Blue Butler is working the way your hotel does.
Guest · WhatsApp
I need to speak to the manager, please.
- Rule
- Auto-escalate to humans
- Status
- On
- Alert
- Escalated chats
- Notified
- Duty manager
Escalated by your ruleGuest asked for a managerEscalated
Blue Butler replies
Of course. I’m passing you to our duty manager now.
A day at the hotel
One day with team & settings.
From the morning shift to the last message of the night.
Team invited
Five colleagues added by email.Rules set
Auto-reply and escalation turned on.WhatsApp named
Display name and away message saved.Alerts chosen
Each person picks what they hear about.Overnight review
Escalated chats from the night, in one list.
Who it helps
Built for the people who run the stay.
02 · For
Managers
The right alerts.- Escalations
- New bookings
- Guest review alerts
03 · For
Staff
Simple to join.- Invite by email
- Last active shown
- Notifications they choose
In practice
Settings that change what guests experience.
Real questions guests send on WhatsApp, and what happens next.
Behind every reply
- Answered on WhatsAppGuests write where they already are. No app, no login.
- From your hotel’s own informationTimes, policies and services you set up, nothing invented.
- Your team when it mattersAnything sensitive is handed to a person, with the full chat.
11:48
Blue ButleronlineIs anyone there? It’s late.
11:48 pm ✓✓
Yes, I’m here. How can I help?
11:48 pm
Message
After hoursDone
With after-hours cover on, Blue Butler keeps replying.
Your rules, your tone, your team. Blue Butler follows.
Features
Control without complexity.
Only the settings that matter, in one place.
- 01
Team invites
Pending invitations shown until accepted. - 02
Last active
Know who’s around before reassigning. - 03
Butler AI toggles
After-hours cover and auto-escalation. - 04
WhatsApp profile
Display name and away message. - 05
Notifications
Escalations, new bookings, digest, stock, reviews. - 06
Two-factor auth
An extra layer of security at sign-in.
FAQ
Questions hotels ask about team & settings.
How do we add staff?
Invite colleagues by email from Team members. They appear as pending until they accept, and once they join they can work in the inbox, handle escalated chats and manage service requests for their department.
Who can reply to escalated chats?
Any team member in your workspace can pick up an escalated chat from the inbox and reply to the guest on WhatsApp as the hotel. Conversations can be reassigned to the right person or department at any time.
What notifications are available?
Escalated chats, new bookings, low or out-of-stock menu items and guest reviews. Each team member chooses which alerts they receive, so managers hear about what matters to them without extra noise.
Is the workspace secure?
Two-factor authentication adds an extra layer of security at sign-in, and you can see active sessions under Security. Access to your Blue Butler workspace is limited to the team members you invite.
Do you set Blue Butler up for us?
Yes. We set Blue Butler up with your hotel’s information, services, rooms and tone of voice, and your team can update it any time from the dashboard as things change.
What it manages9 modules
What Blue Butler manages
Guests01 / 09
Book a demo
Make Blue Butler work your way.
See team setup and AI settings configured for your property.