01 · For
Housekeeping
Know exactly where to go.- Room on every request
- Pending and in-progress list
- No phone calls to chase
05 — Service RequestsProduct
Every request becomes a task with an owner.
When a guest asks for something on WhatsApp, Blue Butler records it with the room, the guest and the department, and your team moves it to done.
Overview05 / 09
The guest asks once. Nobody passes a note to anyone.
In most hotels a guest request travels by phone, sticky note or WhatsApp group, and it is easy for one to slip. Blue Butler turns each request into a service request with what was asked, the room, the guest, the department and a status, the moment the guest sends it.
Requests land with the team that does the work: towels with Housekeeping, transfers with Concierge, late checkouts with the Front Desk. Staff move them from Pending to In progress to Resolved, and if something can’t be done, they cancel it with a clear reason so the outcome is on record.
Without Blue ButlerToday
- Requests passed on by phone and sticky note
- Nobody owns it, so it waits
- Guests chase their own towels
- “Can’t do it” disappears silently
With Blue ButlerLive
- Every request recorded from the guest’s message
- Each request lands with a department
- Status everyone can see, Pending to Resolved
- Cancelled with a recorded reason
Inside the dashboard
Every request, one list.
Request, department, room, guest, status and age, side by side. Filter by status or search by request, room or guest.
- 1
Four states
Pending, In progress, Resolved and Cancelled. - 2
Auto-handled marker
See which requests Blue Butler completed on its own. - 3
Cancel with a reason
Not available, outside hours, fully booked, duplicate or checked out.
How it works
From message to done.
One request, followed from the guest’s WhatsApp to a resolved task.
Guest · WhatsApp
Could we get two extra towels in room 204?
- Room
- 204
- Guest
- Ramesh Singh
- Request
- Fresh towels
- Department
- Housekeeping
Housekeeping taskFresh towels · Room 204In progress
Blue Butler replies
Of course. Housekeeping is bringing two fresh towels to room 204.
A day at the hotel
One day with service requests.
From the morning shift to the last message of the night.
Wake-up call
Logged for the Front Desk.Room cleaning
Housekeeping picks up room 412.Airport transfer
Concierge confirms for four.Fresh towels
In progress within two minutes.All resolved
Nothing left waiting overnight.
Who it helps
Built for the people who run the stay.
02 · For
Front desk
Nothing forgotten.- Late checkouts and wake-ups
- Status everyone sees
- Cancel with a reason
03 · For
Manager
Every request has an owner.- By department
- By status
- By age
In practice
Requests your team handles every day.
Real questions guests send on WhatsApp, and what happens next.
Behind every reply
- Answered on WhatsAppGuests write where they already are. No app, no login.
- From your hotel’s own informationTimes, policies and services you set up, nothing invented.
- Your team when it mattersAnything sensitive is handed to a person, with the full chat.
9:12
Blue ButleronlineCould we get two extra towels?
9:12 pm ✓✓
Of course. Housekeeping has your request for room 204.
9:12 pm
Message
HousekeepingDone
Created as “Fresh towels” for Housekeeping.
The guest asks once. The right person hears it.
Features
Nothing slips through.
A structured list your team can trust, instead of notes scattered across phones and chat groups.
- 01
Departments
Housekeeping, Maintenance, Front Desk, Spa, Concierge, Restaurant. - 02
Room and guest
On every request, from the booking. - 03
Status filters
See what is pending, in progress or resolved. - 04
Search
By request, room or guest. - 05
Cancellation reasons
Five standard reasons, recorded on the request. - 06
Linked to the chat
The guest’s original message stays with the request.
FAQ
Questions hotels ask about service requests.
How are service requests created?
From the guest’s WhatsApp message. When a guest asks for towels, a repair, a transfer or a late checkout, Blue Butler records what was asked, the room, the guest and the department responsible, and the request appears in your Service Requests list.
Can staff create requests manually?
Requests are created from guest conversations, so every request has a clear source. Your team manages them from the Service Requests list, where they can filter by status or department and search by room, guest or request.
What statuses are there?
Pending, In progress, Resolved and Cancelled. Every request moves through the same clear workflow, so housekeeping, maintenance, the front desk and other departments can see at a glance what still needs doing.
What if a request can’t be done?
Cancel it with a reason, such as item not available, outside service hours, fully booked, duplicate request or guest has checked out. The outcome is recorded on the request, so nothing is lost in a chat.
Does the guest get updates?
The conversation stays open in WhatsApp, so the guest can be kept informed as the request moves along. Guests always know their request was received and who is handling it.
What it manages9 modules
What Blue Butler manages
Guests01 / 09
Book a demo
Make sure every request reaches someone.
See guest requests flow from WhatsApp to the right team at your property.