01 · For
Guest services
A catalogue that sells itself.- Services by stage of stay
- Guests told what’s available
- Turn services on or off
07 — ServicesProduct
Everything your hotel offers, one message away.
Early check-in, airport pickup, in-room dining, late checkout: list your services once, and guests can ask for them on WhatsApp.
Overview07 / 09
Guests can only ask for what they know you offer.
Services is your hotel’s catalogue: every service, the department that delivers it, the staff assigned and the stages of the stay it applies to, from Pre Check-in to During Stay to Check-out. Blue Butler uses this list to tell guests what is available and when.
When a guest asks for something on the list, the request goes to that service’s department in Service Requests. Turn a service off and Blue Butler stops offering it, without deleting it. Food & Beverages services can carry a menu, so in-room dining answers are always accurate.
Without Blue ButlerToday
- Guests don’t know what you offer
- Requests go to whoever picks up
- Paused services still get booked
- Menus out of date
With Blue ButlerLive
- Blue Butler tells them what’s available, and when
- Each service belongs to a department
- Switched off, and no longer offered
- In-room dining linked to the live menu
Inside the dashboard
Your service catalogue.
Every service with its department, the stages it applies to, its on/off state, the staff assigned and an attached menu where relevant.
- 1
Multiple departments
Housekeeping, Front Desk, Transport, Food & Beverages, etc. Add services or create your own custom ones. - 2
Assigned staff
See who handles each service. - 3
Menus attached
In-room dining links to the restaurant menu.
How it works
From catalogue to request.
Set up once, used in every guest conversation.
Guest · WhatsApp
We need a pickup from the airport at 6pm tomorrow.
- Service
- Airport pickup
- Stage
- Pre Check-in
- Department
- Transport
- Time
- Tomorrow · 6:00 pm
Transport requestAirport pickup · 6:00 pmPending
Blue Butler replies
I’ve passed your airport pickup to our transport team, who will confirm shortly.
A day at the hotel
One day with services.
From the morning shift to the last message of the night.
Early check-in
Asked before arrival, routed to Front Desk.Room cleaning
A During Stay service for Housekeeping.Laundry paused
Switched off for the day, no longer offered.In-room dining
Answered from the attached menu.Airport pickup
Transport has tomorrow’s 6 pm car.
Who it helps
Built for the people who run the stay.
02 · For
Departments
Requests you can act on.- Assigned staff per service
- Routed automatically
- Menus attached
03 · For
Revenue manager
More of what you offer, used.- Pre check-in offers
- During-stay services
- Checkout extras
In practice
Services guests ask for on WhatsApp.
Real questions guests send on WhatsApp, and what happens next.
Behind every reply
- Answered on WhatsAppGuests write where they already are. No app, no login.
- From your hotel’s own informationTimes, policies and services you set up, nothing invented.
- Your team when it mattersAnything sensitive is handed to a person, with the full chat.
8:30
Blue ButleronlineCan we check in early, around 10am?
8:30 am ✓✓
I’ve asked the front desk about early check-in for you. They’ll confirm shortly.
8:30 am
Message
Pre check-inDone
Early check-in is a Front Desk service.
What you offer is only useful if guests know about it.
Features
A catalogue that runs itself.
Keep it up to date in minutes, and Blue Butler keeps guests informed.
- 01
Stages of stay
Pre Check-in, During Stay, Check-out. - 02
Departments
Housekeeping, Front Desk, Transport, Food & Beverages, etc. Add services or create your own custom ones. - 03
Staff assignment
Who handles each service. - 04
Enable or disable
Stop offering a service without deleting it. - 05
Menus
Attach a menu to food and drink services. - 06
Counts
See enabled and total services at a glance.
FAQ
Questions hotels ask about services.
What counts as a service?
Anything guests can ask for during their stay: early check-in, airport pickup, room cleaning, laundry, in-room dining, late checkout, spa treatments and more. You can add your own services and create custom services that are unique to your property.
Can we create custom services?
Yes. Add any service your hotel offers, give it a name, choose the department that delivers it, set the stages of the stay when it’s available and assign the staff who handle it. Blue Butler then uses it when guests ask on WhatsApp.
Can guests book services directly?
Guests ask on WhatsApp, and the request goes straight to the department responsible for that service, with the guest’s name and room. Your team confirms the details with the guest in the same chat.
What happens when a service is disabled?
Blue Butler stops offering it to guests, and it stays in your services list so you can turn it back on later, for example for seasonal services.
Can a service apply to more than one stage?
Yes. A service can be available before arrival, during the stay, at checkout, or any combination. Airport pickup, for example, can apply to both pre check-in and checkout.
What it manages9 modules
What Blue Butler manages
Guests01 / 09
Book a demo
Show guests everything your hotel can do.
See how your services list shapes Blue Butler’s answers and your team’s requests.