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01 — BookingsProduct

Every arrival, ready before the guest is.

Stays, rooms, dates and ID checks in one working view, so your front desk knows who is coming before they reach the counter.

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Overview01 / 09

The desk shouldn’t meet a booking for the first time at the counter.

Blue Butler’s Bookings module gives your front desk one list of every stay: the guest and their WhatsApp number, the room, arrival and departure times, the booking status and the state of their ID documents. Reservations sync in from BluEarn, and new stays can be added by hand in a few seconds.

Because each booking carries the room number, it becomes the anchor for everything that follows. When the guest messages on WhatsApp, asks for towels or reports a problem, your team already sees who they are and where they are staying, without a separate guest database to keep up to date.

Without Blue ButlerToday
  • Arrivals live in the PMS, a spreadsheet and someone’s memory
  • IDs are checked by eye at the counter
  • The desk asks “which room?” on every call
  • New bookings are found out about late
With Blue ButlerLive
  • Every stay in one list, synced from BluEarn
  • Names read and matched before arrival
  • The room travels with the guest everywhere
  • Your team is notified as soon as one lands
Inside the dashboard

Every stay, one list.

Guest and number, room, stay dates, status and ID state, side by side. Filter Booked, Checked In, Checked Out or Cancelled, or search across all of them.

  1. 1

    Four booking states

    Booked, Checked In, Checked Out or Cancelled, visible to the whole team.
  2. 2

    ID at a glance

    Verified, flagged by AI or missing, without opening the booking.
  3. 3

    Add a stay in seconds

    Name, phone, room and dates. All ID documents accepted, in any format. Add more guests to the booking, even mid-stay.
How it works

From reservation to check-in.

A booking arrives, the documents are checked, and the stay is ready for the rest of Blue Butler to use.

Guest · WhatsApp
Hi, we’re arriving tomorrow. What time can we check in?
Guest
Aarav Mehra
Booking
Room 109 · 26 Jun → 7 Jul
Intent
Check-in time
ID
Flagged · name match 14%
Front desk noteID to review before arrival · Room 109Pending
Blue Butler replies
Check-in is from 12:00 pm. Room 109 will be ready for you, Kabir Rao.
A day at the hotel

One day with bookings.

From the morning shift to the last message of the night.

  1. Arrivals reviewed

    The morning shift opens one list of today’s stays.

  2. ID flagged

    A name match of 14% is held for the desk to check.

  3. Check-in

    The guest is greeted by name; room 109 is ready.

  4. Late arrival noted

    A guest landing at midnight is flagged for the night desk.

  5. Tomorrow prepared

    New bookings from BluEarn are already waiting.
Who it helps

Built for the people who run the stay.

01 · For

Front desk

Arrivals without surprises.
  • Today’s stays in one list
  • IDs checked before the counter
  • Notes from the guest’s chat
02 · For

Night desk

Late check-ins, handled calmly.
  • Late arrivals flagged
  • Room and ID ready
  • Guest already greeted on WhatsApp
03 · For

General manager

A clear picture of occupancy.
  • Status across every stay
  • Who is arriving and leaving
  • Flagged IDs at a glance
In practice

Booking details, used in real conversations.

Real questions guests send on WhatsApp, and what happens next.

Behind every reply
  • Answered on WhatsAppGuests write where they already are. No app, no login.
  • From your hotel’s own informationTimes, policies and services you set up, nothing invented.
  • Your team when it mattersAnything sensitive is handed to a person, with the full chat.
See it with your questions
10:14
Blue ButlerBlue Butleronline
What time can we check in?
10:14 am ✓✓
Check-in is from 12:00 pm. Your room 109 will be ready for you, Kabir Rao.
10:14 am
Message
Before arrivalDone
The stay dates and room come straight from the booking.
Receptionist checking a guest in at the front desk

The calmest check-ins are the ones prepared the night before.

Features

Built for the front desk.

Everything your team needs to prepare for arrivals, without switching between a PMS, a spreadsheet and a WhatsApp group.

  • 01

    Status filters

    Jump between Booked, Checked In, Checked Out and Cancelled.
  • 02

    Search

    Find a stay by guest name, phone number or room.
  • 03

    ID document reading

    Name and ID number read from the uploaded document.
  • 04

    Name match score

    A percentage, flagged when too low to trust.
  • 05

    Verify or reject

    Every flagged document is decided by a person.
  • 06

    New booking alerts

    Get notified when a reservation is created or synced.
FAQ

Questions hotels ask about bookings.

Does Blue Butler replace our PMS?

No. Blue Butler works alongside your property management system rather than replacing it. Reservations sync in from BluEarn, and your front desk can also add a stay by hand in a few seconds. Bookings then gives the team one clear working view of arrivals, departures, room assignments, booking status and guest ID checks, connected to every WhatsApp conversation the guest has with your hotel.

Which ID documents are supported?

We accept all government ID documents, in all formats. Guests or staff can upload a photo, a scan or a PDF, front and back, and the documents stay attached to the booking. Blue Butler reads the name and ID number from each document and compares the name with the booking, so your front desk spends less time checking IDs by eye at check-in.

Does the AI approve IDs automatically?

No. Blue Butler reads each ID document and shows a name-match score beside the booking, flagging anything that looks wrong. The final decision always stays with your team: a staff member verifies or rejects every document. This keeps guest identity checks fast, consistent and accountable.

Can more than one guest on a booking use Blue Butler?

Yes. Multiple guests under the same booking can each get access to Blue Butler on their own WhatsApp number, so a family or a group can all ask questions and make requests. Guests can also be added mid-stay, for example when someone joins the trip later, and they get the same access to answers, services and your team from that point on.

Who gets notified about new bookings?

Any team member who turns on New bookings in their notification settings is alerted when a reservation is created or synced. Front desk managers usually keep it on so they can prepare arrivals, assign rooms and check guest details before the guest reaches the hotel.

What it manages9 modules

What Blue Butler manages

Blue Butler
Guests01 / 09

Bookings

Reservations synced from BluEarn.

Explore Bookings
Book a demo

Make the next arrival easier to prepare for.

See how Bookings, ID checks and guest conversations work together for your property in a 30-minute demo.

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