01 · For
Front desk
Context before the first word.- Name and room on every chat
- Stay dates and status
- ID verification state
02 — GuestsProduct
Know the guest behind every message.
Name, room, stay dates and ID status, shown wherever your team works with a guest, so every reply feels personal.
Overview02 / 09
A good reply starts with knowing who is asking.
Guests in Blue Butler are built from your bookings, not a separate database. Each guest is matched to their WhatsApp number, so when they write, your team sees their name, room, stay dates and booking status at the top of the conversation.
That context follows the guest everywhere: into the inbox, into escalations and onto every service request they create. Staff never have to ask “which room are you in?”, and Blue Butler can greet guests by name and answer questions about their own stay.
Without Blue ButlerToday
- Staff ask the guest for their name and room
- Guest details sit in a separate system
- Replies feel generic
- Nobody knows if the ID was checked
With Blue ButlerLive
- Name and room shown on every conversation
- Built from the booking, nothing to retype
- Blue Butler greets guests by name
- Verification state is right there
Inside the dashboard
Every guest, with their stay attached.
A live list of who is arriving, in house and departed, and a profile that sits beside the guest’s conversation.
- 1
Always current
The list updates as bookings change status. - 2
ID state included
Verified, flagged or missing, from the booking’s documents. - 3
Conversation alongside
The latest messages sit right under the profile.
How it works
From booking to a personal reply.
Guest context isn’t typed in. It is assembled from what Blue Butler already knows.
Guest · WhatsApp
Can we extend our stay by one night?
- Guest
- Riya Kapoor
- Room
- 110
- Stay
- 26 Jun → 30 Jun
- Intent
- Extension request
Front desk requestExtend stay · Room 110In progress
Blue Butler replies
Let me check that with the front desk for room 110, Riya. They’ll confirm shortly.
A day at the hotel
One day with guests.
From the morning shift to the last message of the night.
Guest greeted
“Good morning, Mahesh” — name and room from the booking.Checkout question
Answered with his own departure date and time.Extension asked
The desk sees the stay before replying.Dinner request
Restaurant knows the guest and room.Quiet night
Every conversation stays on his profile.
Who it helps
Built for the people who run the stay.
02 · For
Guest relations
Personal, without the notes.- Greet guests by name
- See past messages
- Spot returning guests’ needs
03 · For
Manager
One view of who is staying.- In house, arriving, departed
- Every guest tied to a stay
- Nothing to keep up to date
In practice
Personal, without extra work.
Real questions guests send on WhatsApp, and what happens next.
Behind every reply
- Answered on WhatsAppGuests write where they already are. No app, no login.
- From your hotel’s own informationTimes, policies and services you set up, nothing invented.
- Your team when it mattersAnything sensitive is handed to a person, with the full chat.
2:04
Blue ButleronlineHi, we just arrived!
2:04 pm ✓✓
Welcome, Riya. Room 110 is ready on the second floor. Breakfast is 7 to 10:30.
2:04 pm
Message
WelcomeDone
Blue Butler uses the guest’s name and room from the booking.
Personal service starts with knowing who you’re talking to.
Features
Context your team can trust.
Only the details that help, drawn from bookings and conversations you already have.
- 01
Name and phone
From the booking, matched to WhatsApp. - 02
Room
On the booking, the chat and every request. - 03
Stay dates
Arrival and departure with times. - 04
Booking status
Booked, Checked In, Checked Out or Cancelled. - 05
ID verification
Name match and verification state. - 06
Conversation history
Every message and handover in one thread.
FAQ
Questions hotels ask about guests.
Is this a hotel CRM?
No. Blue Butler isn’t a separate CRM to maintain. Guest details come straight from bookings and WhatsApp conversations, so the guest list is always current and there is nothing extra for your team to fill in. Staff see each guest’s name, phone number, room, stay dates, booking status and ID state in one place.
How are guests linked to WhatsApp?
By the phone number on the booking. When a guest messages your hotel on WhatsApp, Blue Butler matches the number to their stay and shows the conversation with their name and room. Several guests on the same booking can each be linked with their own number, including guests added mid-stay.
Can staff see guest details in the inbox?
Yes. The guest’s name and room are shown at the top of every conversation in the inbox, and the same details appear on any service request created from that chat. Whoever picks up the conversation knows who they are speaking to and where to go, without asking the guest again.
What happens after a guest checks out?
Their booking status changes to Checked Out and they move to the departed list. The conversation history stays available to your team, which is useful for invoice questions, lost property and follow-up after the stay.
Is guest ID information visible to all staff?
The ID verification state is shown with the booking, and the documents stay attached to it. Who can sign in to your Blue Butler workspace is managed by your team in Team & Settings, so access to guest information stays with the people who need it.
What it manages9 modules
What Blue Butler manages
Guests01 / 09
Book a demo
Greet every guest like you already know them.
See how guest details from bookings and WhatsApp come together for your team.